Our Service Plans - Free & Premium
The Free PlanCall bigblu in the UK for technical support on your Internet plan. Monday - Friday 9am - 5pm UK time Monday to Friday and 10.00am - 5pm at weekends.There is no onsite service for the Free Plan Or Europasat Italia - Full Support Premium Plan, we take the strain! Existing and future clients can now take an enhanced service plan from Europasat to give "peace of mind" onsite visits and local telephone support. 1. Continued contact and liaison with the Tooway satellite operator. 2. Impartial Advice on all aspects of your service. 3. First line and ongoing technical support and Interface. 4. Advice on networking, access points, resetting and any Internet and networking issues. 5. Holding of client WIFI password - in the event of holiday guests needing WIFI log on support - we are the point of local assistance for your holiday clients Internet experience. 6. Discounted call out charges - service call out normally 90 euro, but 30 euro if member of Premium plan. First hour of labour included. Ongoing hourly rate of 25 euro / hour (instead of 40 euro/ hour). Plus 0.50 euro / km from Barga (instead of 0.80 euro /Km). 7. Monday - Friday 9.00 am - 6.00pm access (Phone and Email) and weekend emergency coverage via email.Business Plan includes Phone and email 24/7 with guaranteed call back2 hours max response Monday / Friday 9.00am - Midnight4 Hour max response at weekends 8. Up and Downgrading of Internet plans. 9. Pre season remote "Health check" of your system. 10. Dedicated direct call line. Annual Premium support plan cost is from 69.99 euro inc IVA
Home User
Monday - Friday
69.99 euro / Year
Full support for the Private user
Mon - Fri and email support weekends
Recommended
Business /Holiday rental User
Timed response 24/7
120 euro /Year
Full Business timed user support including out of hours and weekends
Free Tools and Service
For self fitting and testing your system
If you have an issue with your current service here in Italy, please contact
richard@europasat.com or in an emergency call 3665200656
The European Support team can also resolve your issue - please call 0441869 722854
Dish Pointer
You can use this tool to find the Internet Satellite, Tooway, SES or Avanti, just download the App to your smart phone and find the best place to mount your dish
Test your Internet speed
You can use this tool to check your current providers Internet speed or check your installed Satellite system. If streaming TV, be sure to test after 6pm
Making the most of your data
Tips and tricks to get the most from your Internet
How different uses of the Internet can consume your data allowance.
Watching TV in Italy
How to watch UK TV for Expats
Our systems come with UK iP - great for iPlayers - but if you need more!
Big Blu Terms service
The small print!
Internet terms of service
Terms of supply
The Internet service is supplied by BigBlu Plc terms and conditions of the service can be viewed here : https://bigblu.co.uk/terms-and-conditions/
Installation charges
180 Euro for a standard installation, plus travel cost of 0.70c / km from our Barga base
Service Call out charges
Most issues can be resolved by a phone call, but if on-site support is required, the call charge is 30 euro / hour plus IVA and any Kms travel cost 0,70c / km from Barga base.
If you need to call us
Europasat Srls own and run the websites www.europasatitalia.com and bigblubroadband.it
We are the authorised Italian agent and partner to Big Blu Plc, we are the local specialist and also provide installation and local support.
Our office hours are Monday to Friday 9am to 6am within Italy and weekend coverage by calling the UK support number (+44) 01869 722 844
- bigblu - Europasat for unlimited flexible InternetInternet the way you want it!
Tooway +big blu Unlimited contract
The new bigblu series has a speed of up to 50 Mbps download and 10Mbps Upload
- Now we can offer unlimited data, not constrained by monthly data amounts,
- Please email richard@bigblubroadband.it for latest prices and installation
Frequently Asked Questions
Beam and availability for Tooway
Standard service is available everywhere within Italy!
- Does Tooway Konnect replace my existing package?
- Answer: Yes it can do, but if you are an existing client you can still opt to continue with your existing Konnect package, the unlimited is a different product with different characteristics.
- How fast is the new packages compared to Tooway Konnect packages?
- Answer: We have three packages, with three speed options (up to) speeds 50Mbps down/10 up - this compares to the standard package Tooway speeds of 15 Mbps down and 3up
- Can I use my existing gear with the new packages?
- Answer: Any Tooway KA gear can be used with the new Bronze package, but with the higher speed Silver and Gold package you will need a new (SB2+) modem to get the limits of the very fastest speeds.
- As an exiting user can I change to the new packages?
- Answer: yes, but you may need to give your standard 1 month notice from your existing contract, rejoining or new clients can join as a new contract
- Is there a daily "unmetered" period
- Answer: yes between 1am and 5am - ideal for scheduling upgrades etc.
- Is the new unlimited product available everywhere?
- Answer: Yes
- Does unlimited cost less than a standard package
- Answer in many cases yes, sometimes considerably less.
- Is 15 Mbps download good enough to stream TV and films?
- Answer: Yes, you only need 1.5 Mbps for standard definition films and around 4 Mbps for HD
- How and why is it good for holiday homes?
- Answer: It is extremely flexible, you can move from data package to data package and speed as often as you like (minimum 1 month), if you own your own equipment, you can even close down the system in the winter and save money (Bronze only). Typical use may be, turn on the system in April and then close the system in October - saving any Internet bills in Nov, Dec, Jan, Feb and March, but it is up to you!
- Can I run multiple devices on the system?
- Answer: Yes of course, ipads, phones, computers, IPTV can all be run through your wifi router - subject to data!
- Can I watch UK Tv using the system?
- Answer: Yes, all of our systems have a UK iP address, so the various iplayers can be used, but we also recommend the IPTV box from uktv4italia which streams all UK TV at a relatively low data rate
- Can I make Voip calls with the system?
- Answer: Yes by using a suitable service such as Sonetel
- Does the system have a Fair Access Policy
- Answer: In common with almost all ISP, after a guaranteed data, speeds may very depending on Internet loading
- How long does the contract run, what am I tied into?
- Answer: 2 years for rental clients, 1 year for silver and Gold clients who own their equipment and 1 month for Bronze users who own their own gear.
FAQ
Things you should know!
What does Speeds "Up to" actually mean?
Fast and Reliable
With satellite broadband from Europasat you will enjoy download speeds of up to 50Mbps, although this does vary depending on the plan and equipment that you choose.
What does ‘up to’ mean?
In common with all other broadband technologies, satellite broadband is a ‘contended’ service which means that your speed at any given time is determined by a number of factors.
These factors include general elements such as the internet’s general functioning and server speed of websites you’re trying to access at the time, through to the more specific factor of the number of other users you are sharing the network’s bandwidth with at a given moment.
The ‘up to’ speeds which are quoted by all providers across broadband technologies describe the maximum download speed in Megabits per second (Mbps) that you can expect to achieve with that service. Similarly, upload speeds are described as ‘up to’ and with satellite broadband these can be as high as 50Mbps although 35Mbps is the average.
What speeds you can expect?
This will vary according to the ‘busy - ness’ of the network at any given time and typically during peak hours of usage speeds may drop down into the low single figures for a time. Peak hours tend to be between 5pm – 11pm on weekdays, but this can vary from country to country.
The companies that manage the network infrastructure use sophisticated network management systems (you may hear referred to as ‘NMS’) in order to ensure that the bandwidth available on their network is shared out fairly amongst customers. The way that demand is managed based on a Fair Access Policy (FAP), and you can find more information on how these work for your system here.
A report by the U.S. Federal Communications Commission in 2014 found that satellite broadband on average achieved the closest speeds to the speeds advertised than any other technology in the market.
Satellite broadband speeds may not be the highest available and of course in common with fibre, ADSL or wireless they are not always at the ‘up to’ speeds, but in locations where it’s needed because of lack of alternative infrastructure, we’re confident you’ll find it an excellent solution.
What Equipment do I need?
Rent or Buy!
In order to access satellite broadband services you need to have a satellite broadband kit which is all self installable. Europasat can supply everything you need to get started in one simple delivery. Depending on your intended usage and where you want to site the kit there may be a couple of other bits and pieces you’d like to consider.
Antenna (or Dish)
This is usually mounted externally on your property, but can also be free-standing or mounted on flat roof if required.
Transceiver & Cable
The transceiver is attached to the antenna and the cable supplied is routed into the property to be linked to the satellite modem.
Satellite Modem
This is located in the property and devices such as desktops and laptops can be connected via a cable. You’ll just need to consider where you want to locate your modem and whether you’ll require more than the standard length of cable for the wiring run to the transceiver. Most customers will also wish to access the internet by wireless and we offer a range of suitable routers which will work seamlessly with the satellite system.
For the Gold and Silver Internet services, you would need the SB2+ modem (this is included in the standard kit) - the contract is for 1 year at a cost of 5 Euro / month on top of the data tariff.
For Bronze, you would need the SB2 Modem (this is included in the Bronze tariff kit) - the contract is for 1 year
at a cost VOIP (Optional extra)
In addition to the supplementary antenna mounting and router options, you may also want to take advantage of our telephone service using VOIP technology which is optimised specifically for the high latency around Satellite Broadband. To obtain this service, you would be provided with a VOIP phone which simply connects into a router using an Ethernet cable. This is beneficial for those in rural areas with a lack of telephone services or reception. This will also help slash phone call costs and minimise the amount of data used while making calls.
To see how it all fits together to provide you with high-speed broadband, view our video below.
*Self-installation is perfectly easy if you are handy with a drill and we supply installation videos to help you. However, if you would prefer a professional installation, please contact us and we will arrange for a local accredited Europasat installer to visit for our standard professional installation charge.
Our Products and Service
No other company offers our full service
Europasat Platinum Service
Our best seller in Italy - Full Italian coverage, Ideal for Holiday Home rental
Much more than just Internet - we will make sure your home Network is always working optimally. We can add controls, monitor speed, create visitor channels and deliver a speed of up to 50 Mbps - as fast as most fibre - anywhere.
The system offers two standard Wifi channels - Visitor and Owner, both set up uniquely, the Owner being unrestricted and the Visitor network being subject to speed restriction of 2 Mbps down and 1 Mbps upload.
If the visitor requires a higher speed - this can be purchased online and applied immediately.
The system automatically monitors the health of your wifi and in the event of a failure, rolls back and resets the system, any issues are alerted to our control centre for further action and we can interrogate and apply new software remotely if required.
Available as outright purchase or equipment rental (2 year contract)
For full details of the service - click here:
Europasat Silver Service
Basic service
Full Italian coverage
If you need a no frills basic service on a budget - this is for you.
This is a service, without the home Wfi and Network support. Still the same speeds - but without the Premium Home support package.
Europasat is a partner of Big Blu the European wide market leader in Satellite Internet
Where ever you live - we have you covered
EUROPASAT ITALY +39 3665 200 656
