Does Tooway Konnect replace my existing package?
Answer: Yes it can do, but if you are an existing client you can still opt to continue with your existing Konnect package, the unlimited is a different product with different characteristics.
How fast is the new packages compared to Tooway Konnect packages?
Answer: We have three packages, with three speed options (up to) speeds 50Mbps down/10 up - this compares to the standard package Tooway speeds of 15 Mbps down and 3up
Can I use my existing gear with the new packages?
Answer: Any Tooway KA gear can be used with the new Bronze package, but with the higher speed Silver and Gold package you will need a new (SB2+) modem to get the limits of the very fastest speeds.
As an exiting user can I change to the new packages?
Answer: yes, but you may need to give your standard 1 month notice from your existing contract, rejoining or new clients can join as a new contract
Is there a daily "unmetered" period
Answer: yes between 1am and 5am - ideal for scheduling upgrades etc.
Is the new unlimited product available everywhere?
Answer: Yes
Does unlimited cost less than a standard package
Answer in many cases yes, sometimes considerably less.
Is 15 Mbps download good enough to stream TV and films?
Answer: Yes, you only need 1.5 Mbps for standard definition films and around 4 Mbps for HD
How and why is it good for holiday homes?
Answer: It is extremely flexible, you can move from data package to data package and speed as often as you like (minimum 1 month), if you own your own equipment, you can even close down the system in the winter and save money (Bronze only). Typical use may be, turn on the system in April and then close the system in October - saving any Internet bills in Nov, Dec, Jan, Feb and March, but it is up to you!
Can I run multiple devices on the system?
Answer: Yes of course, ipads, phones, computers, IPTV can all be run through your wifi router - subject to data!
Can I watch UK Tv using the system?
Answer: Yes, all of our systems have a UK iP address, so the various iplayers can be used, but we also recommend the IPTV box from uktv4italia which streams all UK TV at a relatively low data rate
Can I make Voip calls with the system?
Answer: Yes by using a suitable service such as Sonetel
Does the system have a Fair Access Policy
Answer: In common with almost all ISP, after a guaranteed data, speeds may very depending on Internet loading
How long does the contract run, what am I tied into?
Answer: 2 years for rental clients, 1 year for silver and Gold clients who own their equipment and 1 month for Bronze users who own their own gear.

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