• Call (+39) 3665200656

    or

    (+39) 3385615090

    Email: richard@bigblubroadband.it

     

    Fast Unlimited Internet 50Mbps - anywhere in Italy

     

     

    Optional Wifi Network Unlimited support - we keep you running 24/7

     

    English / Italy based

     

    UK TV solution - all channels

     

    bigblu has over 130,000 clients in Europe and have been in Italy for over 10 years

  • Our Service Plans - Free & Premium

     

    The Free Plan

    Call bigblu in the UK for technical support on your Internet plan.

    Monday - Friday 9am - 5pm UK time Monday to Friday and 10.00am - 5pm at weekends.

    There is no onsite service for the Free Plan

     

    Or

     

    Europasat Italia - Full Support Premium Plan, we take the strain!

     

    Existing and future clients can now take an enhanced service plan from Europasat to give "peace of mind" onsite visits and local telephone support.

     

    1. Continued contact and liaison with the Tooway satellite operator.

     

    2. Impartial Advice on all aspects of your service.

     

    3. First line and ongoing technical support and Interface.

     

    4. Advice on networking, access points, resetting and any Internet and networking issues.

     

    5. Holding of client WIFI password - in the event of holiday guests needing WIFI log on support - we are the point of local assistance for your holiday clients Internet experience.

     

    6. Discounted call out charges - service call out normally 90 euro, but 30 euro if member of Premium plan. First hour of labour included. Ongoing hourly rate of 25 euro / hour (instead of 40 euro/ hour). Plus 0.50 euro / km from Barga (instead of 0.80 euro /Km).

     

    7. Monday - Friday 9.00 am - 6.00pm access (Phone and Email) and weekend emergency coverage via email.

    Business Plan includes Phone and email 24/7 with guaranteed call back

    2 hours max response Monday / Friday 9.00am - Midnight

    4 Hour max response at weekends

     

    8. Up and Downgrading of Internet plans.

     

    9. Pre season remote "Health check" of your system.

     

    10. Dedicated direct call line.

     

    Annual Premium support plan cost is from 69.99 euro inc IVA

     

     

     

     

    Home User

    Monday - Friday

    69.99 euro / Year

    Full support for the Private user

    Mon - Fri and email support weekends

    Recommended

    Business /Holiday rental User

    Timed response 24/7

    120 euro /Year

    Full Business timed user support including out of hours and weekends

  • buy Home Premium service plan

    By clicking you will be transferred to Paypal

  • buy Premium service plan for Business

    By clicking you will be transferred to Paypal

  • Free Tools and Service

    For self fitting and testing your system

    If you have an issue with your current service here in Italy, please contact

    richard@europasat.com or in an emergency call 3665200656

    The European Support team can also resolve your issue - please call 0441869 722854

    dish pointer, tooway pointer, speedtest.net, speed check, broadband speed test

    Dish Pointer

    You can use this tool to find the Internet Satellite, Tooway, SES or Avanti, just download the App to your smart phone and find the best place to mount your dish

    speed test, speed check, broadband speed check

    Test your Internet speed

    You can use this tool to check your current providers Internet speed or check your installed Satellite system. If streaming TV, be sure to test after 6pm

    Making the most of your data

    Tips and tricks to get the most from your Internet

    How different uses of the Internet can consume your data allowance.

    UK Tv in Italy, Sky, get BBC in Italy, Get ITV in Italy, video on demand in Italy

    Watching TV in Italy

    How to watch UK TV for Expats

    Our systems come with UK iP - great for iPlayers - but if you need more!

    UK Tv in Italy, Sky, get BBC in Italy, Get ITV in Italy, video on demand in Italy

    Installation Video

    Check your data usage here and decide on your plan!

  • Big Blu Terms service

    The small print!

    Internet terms of service

    Terms of supply

     

    The Internet service is supplied by BigBlu Plc terms and conditions of the service can be viewed here : https://bigblu.co.uk/terms-and-conditions/

      Installation charges

      180 Euro for a standard installation, plus travel cost of 0.70c / km from our Barga base

       

      Service Call out charges

      Most issues can be resolved by a phone call, but if on-site support is required, the call charge is 30 euro / hour plus IVA and any Kms travel cost 0,70c / km from Barga base.

       

       

       

       

       

      If you need to call us

      Europasat Srls own and run the websites www.europasatitalia.com and bigblubroadband.it

      We are the authorised Italian agent and partner to Big Blu Plc, we are the local specialist and also provide installation and local support.

       

      Our office hours are Monday to Friday 9am to 6am within Italy and weekend coverage by calling the UK support number (+44) 01869 722 844

       

       

      1. Home Internet in Italy

        Up to 50 Mbps download - 10Mbps upload anywhere!

        No need for a Telephone line, stream TV, Voip anywhere, on top of a mountain or in a valley, location is not a problem!

        Internet for Holiday Home Rentals

        Fast Internet with total control!

        Guests now demand ever more Internet - control and charging for the service is a key part of holiday letting.

        We can supply a turnkey solution that earns you extra revenue.

        Business Internet

        Reliable Fast Internet for your business!

         

        Any place, anywhere in Italy, the fast internet that your business deserves!

        Business Outage protection, Voip and Networking

         

        Event Internet - for your visitors

        Mobile Event Internet, if you are running a concert, Fiesta or any event, we can deliver the Internet - set up in minutes!

      2. FAQ

        Things you should know!

        What does Speeds "Up to" actually mean?

        Fast and Reliable

        With satellite broadband from Europasat you will enjoy download speeds of up to 50Mbps, although this does vary depending on the plan and equipment that you choose.

        What does ‘up to’ mean?

        In common with all other broadband technologies, satellite broadband is a ‘contended’ service which means that your speed at any given time is determined by a number of factors.

        These factors include general elements such as the internet’s general functioning and server speed of websites you’re trying to access at the time, through to the more specific factor of the number of other users you are sharing the network’s bandwidth with at a given moment.

        The ‘up to’ speeds which are quoted by all providers across broadband technologies describe the maximum download speed in Megabits per second (Mbps) that you can expect to achieve with that service. Similarly, upload speeds are described as ‘up to’ and with satellite broadband these can be as high as 50Mbps although 35Mbps is the average.

        What speeds you can expect?

        This will vary according to the ‘busy - ness’ of the network at any given time and typically during peak hours of usage speeds may drop down into the low single figures for a time. Peak hours tend to be between 5pm – 11pm on weekdays, but this can vary from country to country.

        The companies that manage the network infrastructure use sophisticated network management systems (you may hear referred to as ‘NMS’) in order to ensure that the bandwidth available on their network is shared out fairly amongst customers. The way that demand is managed based on a Fair Access Policy (FAP), and you can find more information on how these work for your system here.

        A report by the U.S. Federal Communications Commission in 2014 found that satellite broadband on average achieved the closest speeds to the speeds advertised than any other technology in the market.
        Satellite broadband speeds may not be the highest available and of course in common with fibre, ADSL or wireless they are not always at the ‘up to’ speeds, but in locations where it’s needed because of lack of alternative infrastructure, we’re confident you’ll find it an excellent solution.

        What Equipment do I need?

        Rent or Buy!

        In order to access satellite broadband services you need to have a satellite broadband kit which is all self installable. Europasat can supply everything you need to get started in one simple delivery. Depending on your intended usage and where you want to site the kit there may be a couple of other bits and pieces you’d like to consider.

        Antenna (or Dish)

        This is usually mounted externally on your property, but can also be free-standing or mounted on flat roof if required.

        Transceiver & Cable

        The transceiver is attached to the antenna and the cable supplied is routed into the property to be linked to the satellite modem.

        Satellite Modem

        This is located in the property and devices such as desktops and laptops can be connected via a cable. You’ll just need to consider where you want to locate your modem and whether you’ll require more than the standard length of cable for the wiring run to the transceiver. Most customers will also wish to access the internet by wireless and we offer a range of suitable routers which will work seamlessly with the satellite system.

        For the Gold and Silver Internet services, you would need the SB2+ modem (this is included in the standard kit) - the contract is for 1 year at a cost of 5 Euro / month on top of the data tariff.

        For Bronze, you would need the SB2 Modem (this is included in the Bronze tariff kit) -  the contract is for 1 year

        at a cost VOIP (Optional extra)

        In addition to the supplementary antenna mounting and router options, you may also want to take advantage of our telephone service using VOIP technology which is optimised specifically for the high latency around Satellite Broadband. To obtain this service, you would be provided with a VOIP phone which simply connects into a router using an Ethernet cable. This is beneficial for those in rural areas with a lack of telephone services or reception. This will also help slash phone call costs and minimise the amount of data used while making calls.

        To see how it all fits together to provide you with high-speed broadband, view our video below.

        *Self-installation is perfectly easy if you are handy with a drill and we supply installation videos to help you. However, if you would prefer a professional installation, please contact us and we will arrange for a local accredited Europasat installer to visit for our standard professional installation charge.

      3. The Blog

        Thoughts, musings, and ruminations.

      4. Social Feed

        Check out my latest updates!

      All Posts
      ×